
Serve to Lead® Hall of Shame. Image Credit: Uncylopedia
Even the sturdiest of dikes is destroyed by an ant hole.
–Japanese Proverb quoted by Katsuaki Watanabe, former president and ceo, current vice chairman, Toyota Motor Corporation
I am a longtime admirer of Toyota.
I have driven their products for more than two decades. My current vehicle, a 1998 RAV-4, is four-cylinder, manual transmission, fuel-efficient crossover mini-SUV.
What’s more, I’ve had generally excellent service experiences with Toyota. Their authorized service centers routinely meet the highest standards.
Thus it is a surprise and disappointment to find that Toyota is quietly taking refuge in a legal loophole, offering a lesser, differential warranty for its Prius in many states.
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